Support Form

This form should be completed for all support issues relating to XENON products. On submission of this form your fault will be recorded in our support tracking system and you will be contacted by one of our support technicians.

Please note that all the data fields with * are compulsory.
 
 
* 1. CONTACT DETAILS
 
 
* Date:
*

Company Name:
*

Contact Name :
*

Address :
*

Telephone :
*

Fax Number:
*

Email :
 
* 2. PRODUCTS RETURNED
 
 
 
Product Name Brand Serial # Qty Invoice #
 
 
* 3. REASON FOR RETURN OR FAULT DESCRIPTION
Please note that proof of purchase may need to be included to validate this claim
 
 
 
 
 
  4. TERMS & CONDITIONS:
 
 
 

All credit returns must be returned in pristine and saleable condition otherwise credit may be rejected.
All defective goods must be properly packed when returned.

XENON Systems Pty Ltd will reject any return goods that have sustained physical damage - not including manufacturing faults.

All RAs are valid for 14 days. Please mark RA number clearly on the outside of the shipping carton otherwise goods will be returned to sender .
*

I have read and understood the Terms & Conditions