As Stage 4 COVID restrictions in Melbourne continue, the XENON team is committed to supporting our customers across Australia while keeping everyone in our community safe.

XENON supplies essential businesses and we continue to provide support, production and supply as we always have – with the addition of COVID safe work practices.

We have an extensive network of support contractors in other states to support our customers across Australia. Be confident that whatever your IT requirements in this time, you can count on the XENON team to be there for you.

Services & Support

Many of our customers are at the forefront of medical research and health science and COVID-19 has obviously created a tsunami of work for them. If you are in this field and need burst capacity or additional infrastructure support, contact us today – we have many options available and will tailor a solution for your needs.

We have ramped up our Managed Services in response to customer’s requirements, and the team is working diligently to support increased demands on our customer’s infrastructure. Recent projects include designing and orchestrating cloud workloads, testing DR, redundancy and resiliency of systems. All of this work is done remotely, and we’re here to assist you with any of these requirements, just reach out to your account manager or get in touch via our website.

Production

Our production facility in Melbourne is still humming with new servers being built and burned in. Our new production room that was finished in January allows plenty of room for the team to spread out and maintain social distancing while building new servers and storage systems. The supply chain and international freight is largely back to normal after some disruptions in March and April. We will continue to work with our vendor partners and will adapt to any changes as they arise.

The Sales Team

The XENON sales team continues to be very busy, with new solutions being architected and proposed in more virtual meetings and online conferences. Most of us have been working flexibly and remotely for years, so this is just another day in the (home) office for us.

We are continuing to support and work with all our customers and finding low risk ways to work and collaborate online. The health of our customers, staff and community are foremost in our minds as we navigate the changes COVID-19 brings.

Head Office Remains Open

Physical office hours remain the same currently, 9am to 6pm, with a small number of the team choosing to work from the office, and we are all contactable on phone and email as always.

If you need to visit the office to pick up equipment or for other legal reasons under current COVID Stage 4 restrictions, a range of COVID safe measure will be enforced including mask wearing on premise, sign-in and temperature check on arrival, and strict limits to numbers on individuals in specific areas. 

Innovate and Adapt

XENON Systems is as committed as it has been for over 24 years to provide the best high performance compute, networking, storage, cloud solutions and outstanding services. The nature of an IT business over the past 24 years is one of continual innovation and adaptation.

COVID-19 has changed how and where we work, but it has not changed why we work. It has not changed our optimism and belief that technology has a positive impact in the world. Even in these challenging days, we see opportunities for innovation and have doubled down to deliver great new solutions that make a difference for our customers and communities.

We are here ready to assist you to innovate and adapt in the current environment.

As we all work together to bring COVID under control in Australia, we hope you, your team, and your family stay safe.

Last Update: 7-September-2020.