• Support
  • Contact Us
What are you looking for?
  • HPC
  • Quantum
  • AI
  • Storage
  • Cloud
  • HFT
  • Servers & Workstations
  • Other Products
    • Data and AI Solutions
    • NVIDIA Products
    • Networking
    • XENON PlatiNAS
    • XENOptics Fibre Automation
    • xPU (CPU, DPU, GPU, IPU)
  • Industries
    • Arts
    • Cryo-EM Solutions
    • Cloud
    • Defence
    • Government
    • Higher Education
    • Media and Entertainment
    • Research
  • Case Studies
  • About Us
    • Blog, White Papers, Case Studies
      • All
      • Case Studies
      • News
      • White Papers
    • Careers
    • Company Profile
    • Community
    • Contact Us
    • Partners & Certifications
    • Policies
    • Quality Accreditation, Panels
    • Support
Search

More results...

Generic filters
Filter by
Pages
Posts
Products
Partners

We are Hiring: Computer Technician with Remote and Onsite Support Experience

18 Mar 2019

XENON SystemsBack to NewsBack to CompanyWe are Hiring: Computer Technician with Remote and Onsite Support Experience

As a XENON technician, you will be responsible for assembly, integration, and testing as well as remote and on-site support of XENON’s range of high performance custom server and workstation products.

We are seeking an individual who can demonstrate the flexibility and willingness to participate in a variety of tasks as the business needs arise.

The ideal candidate will be able to work independently and within a team environment. Possessing an inquiring mind and an investigative approach to your work, you will be pro-active whilst at the same time following best practice manufacturing procedures to ensure the highest production quality and customer satisfaction.

You will be expected to cross-train on a number of product families and tasks to make sure that all of XENON’s business needs are supported.

Your Background

The following list describes competencies and experience that is relevant and necessary to succeed in the role.

  • Strong knowledge of information technologies (workstation and server hardware platforms, storage technologies, networking, etc)
  • Highly knowledgeable about all aspects on computer hardware and various operating systems (esp. Linux)
  • Prior computer/systems building experience
  • Competency and experience in electronics is a plus
  • Outstanding communication and interpersonal abilities with customers and co-workers
  • Detail-oriented and able to read technical manuals and drawings

Key responsibilities

  • Work as part of the production team on assembly, integration, testing of servers and workstations
  • Coordinate installation, configuration, set-up of hardware and software
  • Perform routine maintenance for computer hardware and software as necessary
  • Assemble/disassemble test, debug systems running complex diagnostics to board/sub -assembly level
  • Perform incoming inspections on RMA and new orders
  • Failure analysis, write reports, create/update/respond to corresponding support tickets
  • Create, update, manage, and close support tickets for escalated jobs and completed tasks
  • Answer inbound support calls and respond to email enquiries, creating tickets as needed
  • Providing remote and on-site hardware and software support to triage, diagnostic and fix problems reported by customers
  • Work on the continuous improvement of the quality of products and services

If you are interested, please complete the form on our application page, and upload your resume in PDF format.

Please note that XENON is an equal opportunity employer and only suitable candidates will be shortlisted and contacted.

Apply Now
Careers, Company Updates, Now Hiring

LATEST STORIES

  • Blog Banner XENON NVIDIA Adapt Data 2025
    Bridging the AI Readiness Gap: XENON and NVIDIA’s Collaborative Vision at Data & AI Edge 2025 15 May 2025 READ
  • XENON NVIDIA Partner of the Year 2025
    XENON – NVIDIA Partner of the Year, Again! 14 Apr 2025 READ
  • eResearch NZ XENON Video Presentation 2025
    Quantum simulation at Pawsey Supercomputing Research Centre: eResearch NZ 2025 Presentation 21 Mar 2025 READ
Australia: 1300 888 030 | International: +61 3 9549 1111

National Head Office

XENON Systems Pty Ltd
10 Westall Road
Springvale
Victoria 3171
Australia

ISO 9001:2015   |   ISO 14001:2015

XENON

  • About Us
  • Careers
  • Community
  • Contact Us
  • Policies
  • Subscribe

Popular Solutions

  • HFT Servers
  • HPC Clusters
  • Servers & Workstations

Popular Services

  • HPC Services
  • HPC Cluster Management
  • XENON Cluster Stack (XCS)
  • AI/ML Services

Latest Insights

  • Company
  • Events
  • New Products
  • Press Releases
  • Special Offers
  • Tech Insights
  • Tech Talk Videos

© Copyright XENON Systems Pty Ltd 2020-25

  • This form should only take 4 min
    and we will send you a copy of this enquiry to your email address.

  • This field is for validation purposes and should be left unchanged.
  • This form should only take 4 min
    and we will send you a copy of this enquiry to your email address.

  • This field is for validation purposes and should be left unchanged.