Please complete the form below for all types of support – Product faults or returns, Professional Services, and Managed Services.
In relation to product returns:
- Note that all credit returns must be returned in pristine and saleable condition otherwise credit may be rejected. All defective goods must be properly packed when returned.
- XENON Systems Pty Ltd will reject any return goods that have sustained physical damage – not including manufacturing faults.
- All RAs are valid for 14 days. Please mark RA number clearly on the outside of the shipping carton otherwise goods will be returned to sender.